Support
This is a translation of the Portuguese version, provided for convenience. If they differ, the Portuguese version prevails.
Need help with the tracker? The Aquarela team answers by email.
Contact us
Write to [email protected]. We reply on business days, during business hours (Brasília time, BRT).
To help us solve it faster, tell us:
- the name of your company in the tracker and the email of your account;
- the address of the screen or the task code (for example, APP-0012);
- what you did, what you expected and what happened;
- if you can, a screenshot.
Before you write
- Questions about using the app: aqua, the assistant inside the app, explains how to use each screen, when your company keeps the assistant turned on.
- I can't sign in: the tracker's sign-in uses your aquarela ID account. Use the same email that received the invitation.
- I can't see the company or the project: access is granted by whoever administers your company in the tracker. Ask that person for an invitation or for permission on the project.
- ChatGPT, Claude, Codex and other assistants: see and revoke connections in Your account → Connections. If a connection stops responding, revoke it and connect again.
- Notices and emails: choose what to receive in Your account → Notifications.
Did you open a ticket on a company's portal?
The service portal and the help center belong to the company that uses the tracker, and its own team is the one that answers. Follow up through the ticket link or reply to the email you received.
Your data
To request access to, correction or deletion of your personal data, write to [email protected]. The details are in the privacy policy.
Security
Found a security flaw? Write to [email protected] with "Security" in the subject line and do not disclose it before we fix it. We thank everyone who reports responsibly.